{"id":999,"date":"2024-06-03T03:44:23","date_gmt":"2024-06-03T08:44:23","guid":{"rendered":"https:\/\/staging.coppercupdev2.com\/?page_id=999"},"modified":"2024-06-28T14:04:33","modified_gmt":"2024-06-28T19:04:33","slug":"provisioning-analyst","status":"publish","type":"page","link":"https:\/\/www.dsrglobal.com\/provisioning-analyst\/","title":{"rendered":"Provisioning Analyst"},"content":{"rendered":"
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Provisioning Analyst<\/h1>\n<\/div>\n<\/div>
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Job Summary:<\/p>\n\n

The Provisioning Analyst position is responsible for supporting DSR commercial business customers: advising, guiding, and investigating concerns and questions with broadband Internet set up and execution of new\/updated services. Provisioning Support Analysts will interact with clients via phone, chat, and email and use an open minded and flexible approach to conform to the need of the client and business including but not limited to; communication styles, hours of operations, and changing priorities in projects and business focuses.<\/p>\n\n

Responsibilities:<\/p>\n\n

<\/path><\/svg><\/span>Research and identify solutions to clients concerns regarding business internet (DSL, Cable, Fiber), cellular, and system solutions<\/span><\/p>\n\n

<\/path><\/svg><\/span>Talk clients through a series of actions, either via phone, email or chat, until need is resolved<\/span><\/p>\n\n

<\/path><\/svg><\/span>Provide prompt and accurate feedback to clients<\/span><\/p>\n\n

<\/path><\/svg><\/span>Properly escalate and follow though unresolved issues to appropriate internal teams<\/span><\/p>\n\n

<\/path><\/svg><\/span>Ensure all issues are properly logged<\/span><\/p>\n\n

<\/path><\/svg><\/span>Prioritize and manage several open issues at one time<\/span><\/p>\n\n

<\/path><\/svg><\/span>Provide follow up to clients as needed<\/span><\/p>\n\n

<\/path><\/svg><\/span>Prepare accurate and timely reports<\/span><\/p>\n\n

<\/path><\/svg><\/span>Provides quality internal and external customer service surrounding the Company values<\/span><\/p>\n\n

<\/path><\/svg><\/span>Strong ability to work in a highly sensitive and confidential environment<\/span><\/p>\n\n

<\/path><\/svg><\/span>Other duties as assigned<\/span><\/p>\n\n

Qualifications \/ Skill Requirements:<\/p>\n\n

<\/path><\/svg><\/span>HS Diploma\/GED required<\/span><\/p>\n\n

<\/path><\/svg><\/span>At least 6 months of continuously work experience in a customer service driven environment<\/span><\/p>\n\n

<\/path><\/svg><\/span>Basic understanding and working knowledge of computer skills including but not limited to: Windows Operating System, Microsoft Office Products (Word, Excel, Outlook), Email and Internet browsing<\/span><\/p>\n\n

<\/path><\/svg><\/span>Excellent verbal, written, and interpersonal skills to communicate with individuals in both a technical and nontechnical capacity<\/span><\/p>\n\n

<\/path><\/svg><\/span>Proficiency in English language (reading, writing, verbal))<\/span><\/p>\n\n

<\/path><\/svg><\/span>Ability to prioritize and organize effectively to work on projects simultaneously<\/span><\/p>\n\n

<\/path><\/svg><\/span>Ability to work both independently and with others in an open space environment, sedentary environment<\/span><\/p>\n\n

<\/path><\/svg><\/span>Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines<\/span><\/p>\n\n

<\/path><\/svg><\/span>Ability to use good judgment and decision-making skills<\/span><\/p>\n\n

Compensation & benefits:<\/p>\n\n

<\/path><\/svg><\/span>Group health, dental and vision plans where a large portion is paid by DSR<\/span><\/p>\n\n

<\/path><\/svg><\/span>Voluntary offerings for term and whole life, accident, cancer, short-term disability and medical bridge insurance<\/span><\/p>\n\n

<\/path><\/svg><\/span>Employer paid group life and AD&D insurance up to $25K<\/span><\/p>\n\n

<\/path><\/svg><\/span>Paid holidays<\/span><\/p>\n\n

<\/path><\/svg><\/span>Vacation accrual staring day 1<\/span><\/p>\n\n

<\/path><\/svg><\/span>40 Hours of sick time starting after 90 days<\/span><\/p>\n\n

If this position sounds interesting to you, please click on the \u201cAPPLY\u201d button and fill in the form thoroughly so that we can notify you of our decision as soon as possible.<\/p>\n\n

Important: to inform you of our decision, we will contact you via phone or e-mail, so please make sure you provide us with accurate information on your application.<\/strong><\/p>\n\nApply<\/a>\n<\/div>\n<\/div>

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We Would Like To Hear From You!<\/h2>\n\n

Be part of a long-established, rapidly growing and dynamic business where you can really put your skills to work!<\/p>\n\n

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